Shipping Labels, Tracking, and Insurance Options

Whether you sold coins during a Live Show or through the Marketplace, proper shipping ensures buyers get their coins safely and you get paid promptly.

Shipping Requirements and Timeline

Ship within 2 business days of sale completion. Late shipping hurts your seller rating and can delay payments. KALEKT tracks your shipping performance automatically.

Your Shipping Responsibilities

1. Ship within 48 hours (excluding weekends/holidays)
2. Use KALEKT-generated labels for tracking integration
3. Package coins securely to prevent damage
4. Provide tracking updates through the platform
5. Handle insurance claims if issues arise

Buyers pay shipping at checkout unless you offer free shipping promotions. You can adjust shipping profiles before going live or listing items.

What You’ll Need to Ship

Essential Equipment

1. Computer for accessing KALEKT’s web portal (mobile app has limited label features)
2. Printer for labels—standard 8.5×11 or thermal 4×6
3. Digital scale for accurate weight measurements
4. Packaging materials: padded mailers, rigid holders, bubble wrap
5. Clear tape for securing packages

KALEKT Account Setup

Access shipping tools through your Seller Dashboard. Verify your return address before generating labels. You can’t change this after printing.

Pro tip: Set up shipping profiles for common coin types. Save time by reusing profiles for similar items.

Step-by-Step Shipping Process

Step 1: Review Your Orders

Log into KALEKT.com (not the mobile app). Navigate to Seller Dashboard > Orders. You’ll see all pending shipments grouped by buyer.

Check each order for:

1. Number of items per package
2. Buyer’s shipping address
3. Selected shipping speed
4. Special instructions

KALEKT automatically bundles multiple items to the same buyer. You can unbundle if coins require separate packaging.

Step 2: Generate Shipping Labels

Click “Create Label” next to each order. Confirm these details:

1. Package weight (include all packaging materials)
2. Package dimensions
3. Shipping service selected by buyer
4. Insurance requirements (automatic for coins over $100)

Select your label format—4×6 for thermal printers or 8.5×11 for standard printers. Generate and download the PDF.

Step 3: Package Your Coins

Proper packaging prevents damage and disputes:

For Raw Coins:

1. Use 2×2 cardboard flips or protective sleeves
2. Wrap in bubble wrap or foam
3. Place in rigid mailer or small box
4. Add padding to prevent movement

For Slabbed Coins:

1. Wrap slab in bubble wrap
2. Use box slightly larger than slab
3. Fill empty space with packing peanuts
4. Seal all seams with tape

Never ship coins in plain envelopes. Coins can tear through paper and get lost.

Step 4: Print and Attach Labels

Print labels at 100% scale—don’t resize. Attach the label flat on the largest surface. Ensure the barcode is completely visible and unobstructed.

Cover the entire label with clear tape. This protects against weather and handling damage.

Step 5: Drop Off Packages

Take packages to the carrier shown on your label. KALEKT partners with:

1. USPS (most common for coins)
2. UPS (for higher-value shipments)
3. FedEx (expedited shipping)

Always get a receipt. This proves you shipped if tracking doesn’t update immediately. Save receipts until delivery confirmation.

Insurance and Protection Options

Automatic Insurance Coverage

KALEKT includes basic insurance:

1. Orders under $100: Standard carrier coverage
2. Orders $100-$500: Automatic insurance included
3. Orders over $500: Additional insurance required

Insurance costs appear during label creation. Buyers pay these fees unless you offer free insurance.

When to Add Extra Insurance

Consider additional coverage for:

1. Rare or key date coins
2. High-grade slabbed coins
3. Precious metal bullion
4. International shipments
5. Coins prone to counterfeiting

Document everything before shipping. Photograph coins, slabs, and packaging process. These images support insurance claims if needed.

Signature Confirmation

Add signature confirmation for:

1. All orders over $250
2. Shipments to apartments/businesses
3. Buyers who request it
4. Areas with delivery issues

Signature confirmation costs $3-$5 extra. Most buyers understand this protects both parties.

Tracking and Delivery

Tracking Updates

KALEKT automatically imports tracking from carrier systems. Buyers receive notifications at:

1. Label creation
2. Package pickup
3. In-transit updates
4. Out for delivery
5. Delivery confirmation

Check tracking daily. If packages stall, contact the carrier immediately. Proactive communication prevents disputes.

Delivery Confirmation

Once delivered, KALEKT releases your payment within 4 hours. Payments process faster with:

1. Valid tracking showing delivery
2. No buyer disputes filed
3. Signature confirmation (when required)
4. Positive buyer feedback

International Shipping

KALEKT supports international shipping to select countries. Additional requirements include:

1. Customs forms (auto-generated with labels)
2. Accurate coin descriptions for customs
3. Extended delivery timeframes
4. Higher insurance minimums

Price international shipping carefully. Include potential customs fees in your calculations.

Common Issues and Solutions

Label Problems

Can’t print label? Check browser pop-up settings. KALEKT labels open in new windows. Enable pop-ups for KALEKT.com.

Wrong address showing? Buyers sometimes enter incorrect information. Message them through KALEKT before shipping. Never ship to addresses outside the platform.

Tracking Issues

Tracking not updating? Some carriers have delays. Wait 24 hours before investigating. If tracking remains stuck, contact carrier with your receipt.

Package returned to sender? Common causes:

1. Incorrect or incomplete address
2. Buyer refused delivery
3. Package damaged in transit
4. Insufficient postage

Contact the buyer immediately. Verify the correct address and reship with a new label.

Damage Claims

Document everything if items arrive damaged:

1. Get photos from buyer showing damage
2. File carrier claim within timeframe
3. Submit KALEKT insurance claim if applicable
4. Keep all packaging materials
5. Work with buyer for resolution

Most carriers require claims within 30 days. Don’t wait.

Shipping Best Practices

Speed and Efficiency Tips

Create shipping stations with all materials ready. Pre-package similar coins during quiet periods. Print labels in batches after Live Shows.

Set cutoff times for same-day shipping. Example: “Orders before 2 PM ship today.” This manages buyer expectations.

Cost Management

1. Use KALEKT’s calculated shipping rates
2. Compare carrier prices for heavy packages
3. Stock multiple box sizes to minimize dimensional weight
4. Buy packaging supplies in bulk
5. Consider flat-rate options for heavier coins

Professional Presentation

Include a packing slip with each order. Add a thank-you note for repeat buyers. Use branded packaging tape if selling regularly.

Never handwrite addresses on packages. Always use KALEKT’s printed labels for professional appearance and tracking integration.

Quick Reference Checklist

Before shipping any order:

1. ✓ Correct shipping address verified
2. ✓ Accurate package weight entered
3. ✓ Appropriate insurance selected
4. ✓ Coins properly protected
5. ✓ Label printed clearly
6. ✓ Tracking number recorded
7. ✓ Drop-off receipt obtained

Final Shipping Success Tips

Shipping excellence separates professional sellers from amateurs. Fast, secure shipping earns positive reviews and repeat buyers.

Monitor carrier performance in your area. If USPS consistently delays packages, consider UPS or FedEx for time-sensitive orders.

Build shipping costs into your pricing strategy. Free shipping attracts buyers but ensure you’re not losing money. Use calculated shipping for expensive or heavy coins.

Remember: Your shipping performance affects your seller rating, payment timing, and buyer satisfaction. Master these fundamentals to build a thriving coin business on KALEKT.

The coin collecting community values reliability. Every package you ship represents your reputation. Make it count.